If you are on call and you receive a call at say 3:45 am and you resolve the issue by 4:30 am. Is it then worth trying to go back to sleep to wake up for work the next day or should you just stay awake and power through it?
I’m asking because this happened to me and I went back to bed, did not feel tired at all and when I eventually fell asleep I got maybe an hour of extra sleep and I felt like complete garbage when my alarm went off and pretty much like that for the remainder of the day. Whereas I feel like if I just stayed awake for the extra time after 4:30 am I might have not felt as bad?
What are your opinions on this?
Edit: I’m appreciating all the responses and taking the information in. Sounds like this is not a clear cut case that is a simple yes do this or no don’t do that.
A fifteen minute nap may help you get some rest. If you have trouble falling asleep fast, you can use binaural beats if it helps. Sometimes I lay down for a 15 and only end up getting 5 min of actual unconsciousness but it makes a world of difference when you have to clock back in less than 2 hours.
I tell my engineers - if you get paged off hours, however much time you spend resolving the issue, take that time back from the next workday.
I also practice what I preach - if I get paged at 3am and work on the issue until 5am, I’ll come in 2 hours late or leave 2 hours early.
This is how we do it here as well but I find the lack of sleep even if I went home an hour or two earlier impacts the entirety of the workday.
It sounds like you’ve got a good manager, so hopefully they won’t hold that against you. This is the reality of oncall - it sucks!
When you get woken up in the middle of the night, of course you’re going to be more tired the next day. I’m the same as you - I can’t fall back asleep if its early morning so I normally just stay awake and am tired that day. You shouldn’t feel guilty for being at 1/2 capacity after working all night to solve your employer’s problems!
Also why not come in later and take that time in the morning?
1 carpark, carpool with partner at a set starting time or else pay thousands of dollars for parking per year. It’s not really worth it end of the day.
I would think that an on-call night would make for an automatic work from home day + sleeping in the following day.
I’ve been 24x7 on call since the '90s. The only time I haven’t been on call in that whole range is when I’m on a plane or I’m somewhere that has no service. I’ve replaced a bank of data servers from a campground, I fixed crippling production problems from an airplane.
Unfortunately the answer to your question relies mainly on your personal ability to fall asleep. And your ability to stay asleep.
From the time where you’re actually under you need about 45 minutes to do any good sleep cycle wise. If you don’t make it to REM it does you no good mentally. Making it an hour and a half is my personal minimum optimal. It should always be somewhere around a multiple of 45 minutes, obviously it gets front padded by how long it takes you to fall asleep.
I’ll take an hour and a half over nothing. I can sleep in full daylight, I can sleep during thunderstorms tornadoes incredible amounts of sound around no problem.
Depending on the status of whatever I dealt with at night, I’ll either take the rest of my time in the morning or at night. Usually if I was up till 4:00 fixing something I need to be up at 9:00 when people start coming in to make sure it’s okay. I’ll either take a few hours at lunch or cut off early for the day. I don’t mind missing a few hours of sleep here and there but if it drags on for more than a couple of days I eventually have to pay the piper.
I do have another really weird sleep thing though. If it’s late and I’m driving and I’m starting to doze. If I pull over somewhere and sleep for 15 minutes, when the alarm goes off I no longer have the uncontrollable urge to doze off. It doesn’t do anything for my mental acuity. It doesn’t make me feel rested. It just clears that insatiable need to close my eyes and shut down, at least for a few more hours.
My contract says that I must get 8 hours clear.
If I get a call at 345, and resolve it at 0430, you will NOT see me before 1230. You will pay me from 0800-1700 but you will not see me tomorrow until lunch.
Name the thing that is so important I must work on it in the morning while sleep-impaired.
Name the thing that is so important I must work on it in the morning while sleep-impaired.
The domain controllers aren’t going to apply untested upstream alpha changes to themselves! And tomorrow is Friday, so it’s perfect!
I hate with a passion whoever you work for. I don’t know you, I don’t know them but I have a dislike for them that rivals the heat of the sun in the south on a day in mid July.
The thing you supposedly solved at 4:30
Nah. I wouldn’t solve it; I’d resolve it. :-)
Usually a junior will pick up the problem ticket in the morning, and collab with a senior if it’s a non-trivial fix. Soon as the workaround’s in and the incident can close, the overnight nerd is back to bed and the 8 hours timer starts.
Unions and ITIL are the light and the way.
