Their customer service is trash to begin with.
Took em days to reply to my email saying I wasn’t able to log in to my account cause it said it didn’t exist, then I tried to make an account with the same username and it said it was already taken. Both can’t be true. Their reply was literally, ticket has been closed please email again if you still need help.
They didn’t say “I had a bad experience”, they said “their service is trash”. You don’t get to say something sweepingly false and then hide behind “it was my experience”.
Features. Their Mail doesn’t work for me because I want SMTP and IMAP. Their cloud storage does not do Linux and can’t be automated, their applications just seem rushed
That is wrong. STARTLS exists, besides imaps and smtps are a thing. I don’t see any reason to do the weird bridge thing.
Bridge exists and works on a desktop but IMO it just does not make sense to add a proxy server running in my own device. Besides, I cannot use it (properly) on headless devices, especially with virtualization. Using a proper mobile client is completely not an option for mobile devices.
Community versions of bridge exist, but none are officially supported. I could change the source of the original bridge to host it on my server (not just on the loopback interface, which is literally hardcoded).
Besides, there is no calendar or contacts sync. Birthdays don’t get added to the calendar. Many more things. Their ideals are admirable, their email hosting just works for what features they offer (even custom domain), but it does not adhere to standard email stuff and features you find literally everywhere. For some users that may be okay but I decided its not okay for me.
@PlexSheep@infosec.pub I don’t think you understand how Proton stores email on their servers. STARTTLS, imaps, and smtps all encrypt during transport, but would require the server to have a decrypted copy. Since they use zero-access encryption to store emails, that’s not possible.
With all the problems they have, that is respectable.
What problems do they have?
Their customer service is trash to begin with. Took em days to reply to my email saying I wasn’t able to log in to my account cause it said it didn’t exist, then I tried to make an account with the same username and it said it was already taken. Both can’t be true. Their reply was literally, ticket has been closed please email again if you still need help.
Can confirm. But unfortunately that is the case with virtually every modern company.
Sorry, i have to step in and say that my proton customer service experience has multiple times been very positive.
Cool?
No more cool than your anecdote, really.
I didn’t reply to anyone else to invalidate their experience?
Sorry, that was not my intention.just wanted to add that there is at least one person with positive proton customer experience.
They didn’t say “I had a bad experience”, they said “their service is trash”. You don’t get to say something sweepingly false and then hide behind “it was my experience”.
Cool? No one did that to you?
Not an experience I made
Features. Their Mail doesn’t work for me because I want SMTP and IMAP. Their cloud storage does not do Linux and can’t be automated, their applications just seem rushed
@PlexSheep @MrPoopbutt SMTP and IMAP are impossible since they can’t decrypt your data. They do have https://proton.me/mail/bridge to enable you to use those protocols, however.
*encrypt
That is wrong. STARTLS exists, besides imaps and smtps are a thing. I don’t see any reason to do the weird bridge thing.
Bridge exists and works on a desktop but IMO it just does not make sense to add a proxy server running in my own device. Besides, I cannot use it (properly) on headless devices, especially with virtualization. Using a proper mobile client is completely not an option for mobile devices.
Community versions of bridge exist, but none are officially supported. I could change the source of the original bridge to host it on my server (not just on the loopback interface, which is literally hardcoded).
Besides, there is no calendar or contacts sync. Birthdays don’t get added to the calendar. Many more things. Their ideals are admirable, their email hosting just works for what features they offer (even custom domain), but it does not adhere to standard email stuff and features you find literally everywhere. For some users that may be okay but I decided its not okay for me.
@PlexSheep@infosec.pub I don’t think you understand how Proton stores email on their servers. STARTTLS, imaps, and smtps all encrypt during transport, but would require the server to have a decrypted copy. Since they use zero-access encryption to store emails, that’s not possible.
See https://proton.me/support/proton-mail-encryption-explained
Okay, I that makes sense, but still IMAP and SMTP are the standard. At least let me self host bridge on my server.
The only real solution would be PGP, but that has a pretty bad usability.