• 0 Posts
  • 13 Comments
Joined 14 days ago
cake
Cake day: January 4th, 2025

help-circle








  • First thing that comes to mind: That screenshot is conveniantly cut at the point where there would be an “x”.

    Second: The proton customer support can be shitty sometimes. In my experience if you get someone who responds with a name instead of “The Proton Team” you are in luck and your issue will be resolved to your satisfaction. If you get the standard “The Proton Team” answer it feels like they are using some cheap customer service provider, in which case I have already complained and they written me that they will find the person who contacted me (I assume to be able to complain to the customer service provider).

    Third: The Proton Mastodon Account is not the right place to complain in the first place. If nothing else works (like contact mail a couple of times) then sure. I would write something like: “I have been having trouble with your customer support and want to speak to someone in charge about it, any help?”, if they don’t respond, shame on them, if they do, which they probably will because now it is their image on the line, all fine in my book. Edit: Formating